Welcome to the ‘medusa cosmetics.com website (the 'website'). This website is owned and operated by Medusa Cosmetics ('Medusa Cosmetics LLC’ or 'us' or 'we').

If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email our customer services team at contact@medusacosmetics.com

These terms & conditions incorporate our privacy policy and set out the basis on which you can visit and use the Medusa Cosmetics website. Please read them carefully as they contain important information.

ORDERS

You are able to correct errors on your order up to the point at which you click on 'submit order' on the final page of our ordering process.

If your order has been dispatched, and you have recognised an error in your delivery address, please email contact@medusacosmetics.com who will try to rectify the issue for you.

If your order is still in transit within the US with a courier service, the delivery address should be able to be updated.

If your order has left the US, unfortunately we will not be able to do anything about this, and whilst we will attempt to rectify this for you, we cannot be held accountable for any incorrect information supplied at the checkout by the customer.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

Upon placing your order with Medusa Cosmetics, you will be sent an automatic summary of purchase. Please retain this for your records. You will receive a confirmation of dispatch summary. Please note that we reserve the right to reject any orders at our discretion. This does not affect your statutory rights.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Medusa Cosmetics LLC. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

 

PRICING POLICY

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website.

All prices are displayed including and exclusive of delivery charges for customers placing an order in the United States, or to those placing an order which will ship to the United States. The total cost of your order is the price of the merchandise ordered plus delivery charges as set out in the delivery options section of this website which applies to customers placing an order internationally.

If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation to give you the opportunity to replace if you are unhappy to purchase at the higher price. Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page.

CONTENT

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery.

To the extent permitted by applicable law, Medusa Cosmetics disclaims all warranties, expressed or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith.

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

AVAILABILITY

All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

DELIVERY

Medusa Cosmetics delivers worldwide. We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details. Whenever referred to, working days exclude Saturday, Sunday and Bank holidays. If you have specified delivery to more than one address when placing your order there is a separate charge for each destination address. Any delivery timescales are indicative only.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within these terms and conditions.

SECURITY CHECKS

Subject to security checks at Customs, your order maybe delayed. We apologise in advance for any inconvenience this may cause. You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure.

If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Your statutory rights are not affected.

PAYMENT

Payment can be made by any of the following methods: Visa, Visa Debit, Visa Electron, Mastercard, Maestro, Delta, and American Express. Payment will be debited and cleared from your account at the point at which your order is dispatched. Please note that all credit/debit card holders are subject to validation checks and authorisation by the issuer of the card.

If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Medusa Cosmetics, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Risk in the merchandise transfers to you upon delivery.

LEGALLY BINDING CONTRACT

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

CANCELLATION RIGHT

In the event that you wish to cancel your order, please email contact@medusacosmetics.com as soon as possible. We cannot guarantee that we will be in the position to cancel your order before dispatch. If this is the case please refer to our Returns & Refunds section below. Your statutory rights are not affected.

RETURNS & REFUNDS

We hope that you will be delighted with your order. Unfortunately due to hygiene reasons we cannot offer any refunds or exchanges on products unless they are deemed as faulty.

Refunds are usually processed within 7-10 working days from when they arrive back to us. They will be assessed and accepted if a manufacturing fault is found. Once the refund has been processed any funds due should appear on your bank statement within 5-21 working days (Please note that refund times are dictated by the card issuers and are outside our control). This does not affect your statutory rights.

When returning your faulty products please include the invoice with the details of the products you are returning and enclose a detailed note with your returned parcel. Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. We strongly recommend that you obtain a postage receipt from the Post Office with a tracking number. We are responsible for your parcel only once it has been received into our warehouse. 

Items lost in transit will not be treated as returned.

Please note that delivery charges are not refunded.

Your statutory rights are not affected.

Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on medusacosmetics.com. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns. 

PRIVACY POLICY

Medusa Cosmetics values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part.

How do we collect information about you?

 

“User Authorised Data” There might be circumstances you may give us your permission to collect information from other services. For example, social media or when you’re using a mobile phone and you choose to provide us with your location.

“System Collected Data” When you access our website, we use “cookies” to collect data used to improve and personalise your shopping experience on the website or any other marketing communication you have agreed to receive.

When you give us information, it may be used for:

1. Administration of Our Site: The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.

2. Customer Service; We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

3. Direct Marketing: We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post, telephone. We will also use your information for online advertising campaigns which include but are not limited to banner ads and remarketing on other websites and social media platforms.

We do not provide your personal details to other companies or individuals for their marketing purposes.

4. Cookies: We use cookies on our site to provide a better user experience. By using the site, you agree to us placing cookies on your device and accessing them. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website.

Cookies used:

Order Processing Cookies – Medusa Cosmetics uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access medusacosmetics.com and log into your account with your user name and password.

We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag. Our cookies do not remember your credit card details.

Site Analytics Cookies - We use analytic cookies on our site to better understand how our customers are using our site so we can continually improve and optimise.

Customer Preference Cookies – We use cookies to record your preference and shopping behaviour to then tailor the experience to you.

Targeting or Advertising Cookies – these cookies help us to deliver you promotions and relevant content to you and helps us measure the effectiveness of our marketing campaigns.

Further information on cookies can be found at WWW.ABOUTCOOKIES.ORG.

 

LIMITATION OF LIABILITY

Medusa Cosmetics makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.

To the fullest extent permissible Medusa Cosmetics will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Medusa Cosmetics' reasonable control.

Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Medusa Cosmetics or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by Florida law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

COMPLAINTS & SUBMISSION OF INFORMATION

If you wish to contact us to complain about any matter in regard to the merchandise, please email us at contact@medusacosmetics.com

INTELLECTUAL PROPERTY

The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Medusa Cosmetics, our affiliates, our licensors and/or our suppliers in the US, UK and other countries and are protected by US and international trademark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

NON-WAIVER

No failure to exercise and no delay on the part of Medusa Cosmetics in exercising any right, remedy, power or privilege of Medusa Cosmetics under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Medusa Cosmetics.

CHANGES TO LEGAL NOTICES

We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website. This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by Florida law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Florida. All contracts are concluded in English.

TERMS OF SHIPPING

If your delivery address changes after your order has already been dispatched, you will incur an additional charge for the re-direct, and may face subsequent delays. Import duties and any applicable local taxes are the liability of the customer for all International orders. Please note that charges may apply, these are dependent on the order total. It is important to include a telephone number for all international orders. This will ensure that the courier can contact you quickly if need be and deliver your order without any delays.